NEW YORK – Attorney General Letitia James released the following statement in response to efforts to protect nursing home residents in New York amidst the coronavirus disease (COVID-19) crisis:
“We recognize that the most vulnerable New Yorkers are continuing to suffer through this crisis at nursing homes across the state. While our Medicaid Fraud Control Unit continues to investigate allegations of abuse and neglect in the system, we launched a hotline where residents, families, or members of the public can share complaints about nursing homes that have not provided required communications with families about COVID-19 diagnoses or fatalities. The hotline will also accept complaints about nursing home abuse and neglect, including failure to follow rules to keep residents safe. Every nursing home should be provided with adequate PPE and testing, and enhanced infection control protocols must be implemented to protect residents. I am grateful to the workers in our nursing homes who continue to serve and support our vulnerable residents. These workers deserve our respect and must also be tested and protected during this time. My office will continue to work hard to protect residents of nursing homes and make sure their rights are preserved during this crisis and beyond.”
Individuals can file confidential complaints about nursing homes to the OAG online or by calling 833-249-8499.