DiNapoli: System Glitch Left Too Many NYC Heat & Hot Water Complaints Ignored

Posted to Applied Web NY on Thu, 09/24/2020 - 11:33

Having no heat or hot water is a hazard that is supposed to be addressed in 24 hours, but the city’s Department of Housing Preservation and Development (HPD) has likely missed numerous complaints because it wrongly thought they were duplicates, according to an audit released today by New York State Comptroller Thomas P. DiNapoli.

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